OPTIANO can only accept the exchange if the blisters/vial are not opened or are found to be a factory defective. Opened lenses cannot be exchanged under any circumstances In the case that you receive defective lenses, you must proceed as follows:
1. Contact OPTIANO’s representative within TWO business days from the receipt of your shipment.
2. Returning defective lenses must be sent within 2 business days from the time that the customer initially contacted OPTIANO’s representative to report the defect.
3. Defective lenses must be returned before we can exchange them and may only be exchanged for the exact same lens model, color, and prescription.
If you do not follow the instructions above, WE WILL NOT be able to replace your lenses.
The company, will examine each lens and check them for protein deposits which indicate whether the lens was used. If there is a scratch or tear on the lens and it was used, the Manufacturer may not replace the lens.
Shipping charges for returns and exchanges will be carried by the customer.